RETURNS AND REFUND POLICIES
You may exchange any of our shoes in their new, factory condition within 30 days of delivery for a different item or voucher. As our shoes are made to order no cash refunds will be made. Courier cost to and from for any replacement order will be for the clients’ account.
Please see below for further information on how to return an item.
Un-returnable goods
Shoes that have been visibly worn for an extended period, cannot be returned.
Returns within 30 days
We want you to be happy with your purchase, and we understand if you suddenly have a change of heart. You may return most of our shoes in their new, factory condition within30 days of delivery for a replacement order or voucher. Please see below for information in how to return an item, how to package the return and how we process your refund.
How to package an item you want to return
The returning product must be packed, in its original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us. Returns that are sent back otherwise will have a10% repackaging fee levied against them. If the returning product has not been packaged properly and is damaged, then we simply cannot give you a refund. It is your responsibility to package the item correctly.
How we process your refund
Returns within 30 days – You will be offered a voucher or a product exchange.
Damaged goods – You will be offered a voucher or a product exchange.
Goods purchased with vouchers or gift cards – We will either reinstate the used gift voucher or issue you with a new one.
What you need to know before you order
The shoes are all handmade so expect awaiting time of 7 to 14 days.
The seal leather is very soft and stretches slightly as you wear them.
Seals are naturally aggressive animals, so please keep in mind that some leather might have battle scars on them.
All courier costs will be for your own account and is not included in the shoe price.
Shoes will only be delivered once the full payment has been received.
